Terms of Use

These terms govern your use of the Vertis Peak website and the services we provide. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.

About Us

Vertis Peak Advisory Services Ltd is a company registered in England and Wales (Company Number: 09847362). Our registered office is at 14 Welfare House, Bridge Street, Manchester, M3 2RJ. References to "we", "our", or "us" mean Vertis Peak Advisory Services Ltd.

Website Use

This website is provided for informational purposes and to facilitate contact with our advisory services. By using this website, you agree to:

• Use the website lawfully and in a way that doesn't infringe others' rights
• Not attempt to gain unauthorised access to our systems or data
• Not introduce viruses, malware, or other harmful code
• Not use automated tools to scrape or collect data from our website
• Provide accurate information when contacting us

Information on This Website

We make reasonable efforts to ensure the information on this website is accurate and up to date. However:

• Benefits rules change frequently; information may become outdated between updates
• General information cannot account for individual circumstances
• Content is provided for general guidance, not as specific advice for your situation
• You should not rely on website content as a substitute for professional advice

We recommend contacting us directly for advice tailored to your specific circumstances.

Our Services

When you engage our advisory services, additional terms apply as set out in our service agreement. Key points include:

Nature of Our Service

We provide benefits advice and support with applications, not legal representation (except at tribunals where appropriate). Our advice is based on our understanding of current benefits law and practice. We are not a government body and have no authority to make decisions about benefit entitlement.

Accuracy of Information You Provide

Our advice depends on the information you give us. You must ensure that all information you provide is complete, accurate, and up to date. If your circumstances change during our engagement, you must inform us promptly. We cannot be responsible for advice based on incorrect or incomplete information.

No Guarantee of Outcome

While we work diligently to achieve the best possible outcomes, we cannot guarantee that any claim or appeal will be successful. Decisions on benefit entitlement rest with the relevant government bodies and tribunals, not with us.

Fees

Our service fees are set out on our Services page and in our service agreement. Fees are for our time and expertise in providing advice and support, regardless of the outcome of any claim. Unless otherwise agreed in writing, fees are payable in advance of service delivery.

Cancellation

You may cancel a service agreement within 14 days of entering into it for a full refund, provided we have not yet begun substantive work. After this period, or once work has begun, cancellation is subject to payment for work already completed.

Intellectual Property

All content on this website—including text, graphics, logos, and design—is owned by or licensed to Vertis Peak Advisory Services Ltd. You may view and print pages for personal, non-commercial use. You may not:

• Reproduce, distribute, or modify content without our written permission
• Use our branding or trademarks without authorisation
• Frame or embed our website content on other sites
• Use content in any way that suggests endorsement or association with us

Links to Other Websites

Our website may contain links to external sites for your convenience. We don't control these sites and aren't responsible for their content, privacy practices, or availability. A link doesn't imply endorsement. You access external sites at your own risk.

Limitation of Liability

To the fullest extent permitted by law:

• We provide this website "as is" without warranties of any kind
• We don't guarantee the website will be uninterrupted, error-free, or free of viruses
• We aren't liable for any indirect, consequential, or special damages arising from website use
• Our total liability for any claim related to our services is limited to the fees you paid for those services

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Indemnification

You agree to indemnify and hold harmless Vertis Peak Advisory Services Ltd, its directors, employees, and agents from any claims, damages, or expenses arising from your breach of these terms or misuse of our website or services.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Complaints

If you're dissatisfied with our website or services, please contact us at [email protected] with details of your complaint. We'll acknowledge your complaint within 3 working days and aim to provide a full response within 14 days. Our formal complaints procedure is available on request.

Changes to These Terms

We may revise these terms at any time by updating this page. Changes take effect when posted. Continued use of the website after changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary to make it valid while preserving its intent.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you're a consumer, you may also have rights under the laws of your country of residence.

Entire Agreement

These terms, together with our Privacy Policy and any service agreement you enter into, constitute the entire agreement between you and Vertis Peak Advisory Services Ltd regarding use of our website and services.

Contact

Questions about these terms should be directed to:

Vertis Peak Advisory Services Ltd
14 Welfare House, Bridge Street
Manchester, M3 2RJ
Email: [email protected]