We're Here to Help
Whether you have questions about a specific benefit, need guidance on your situation, or want to schedule a consultation, reach out and we'll respond promptly.
Getting in Touch
The simplest way to reach us is by email. We aim to respond to all enquiries within 48 hours during business days. For urgent matters, please mention this in your subject line.
When contacting us, it helps to briefly describe your situation and what type of support you're looking for. This allows us to direct your enquiry to the most appropriate advisor and prepare for any follow-up conversation.
Office Address
14 Welfare House
Bridge Street
Manchester, M3 2RJ
Office Hours
Monday – Friday: 9:00 – 17:30
Saturday: 10:00 – 14:00 (by appointment)
Sunday: Closed
Finding Our Office
Our office is located in central Manchester, a short walk from Victoria Station. If you're travelling by tram, the nearest Metrolink stop is Victoria, approximately 5 minutes on foot.
From Victoria Station, exit onto Corporation Street and head south towards the cathedral. Turn right onto Cateaton Street, which becomes Bridge Street after the junction. Welfare House is on the left side, a converted Victorian building with a blue door.
Limited on-street parking is available on Bridge Street and surrounding roads. The NCP car park on Deansgate is a 10-minute walk if you need guaranteed parking.
For those with mobility requirements, please let us know in advance. Our ground floor consultation room is step-free, but the main entrance has two steps. We can arrange to meet you at the side entrance which has level access.
Frequently Asked Questions
No, most of our work is done remotely. We can conduct consultations by telephone or video call, and documents can be shared securely online. In-person meetings are available for those who prefer them or for complex situations where face-to-face discussion is helpful, but they're entirely optional.
For an initial enquiry, just a brief description of your situation is enough. If you proceed to a full consultation, we'll ask about household composition, income sources, any health conditions or disabilities, caring responsibilities, and housing situation. Having recent benefit letters, payslips, or bank statements to hand is useful but not essential for the first conversation.
We aim to respond within 48 hours during business days. If your situation is urgent—for example, you're facing a deadline for a mandatory reconsideration—please say so in your email and we'll prioritise your enquiry. During busy periods, complex queries may take slightly longer, but we'll always acknowledge receipt promptly.
Yes, completely free with no obligation. The 20-minute consultation allows us to understand your situation, explain what support might be available, and recommend appropriate services. If you decide not to proceed, that's absolutely fine—there's no pressure and no charge.
We operate by appointment only to ensure each client receives proper attention. Drop-in visits aren't possible as our advisors may be in consultations or working remotely. Please email to arrange a convenient time, and we'll do our best to accommodate your schedule.
We'll review your enquiry and respond with initial thoughts on how we might help. If appropriate, we'll suggest scheduling a free consultation call. After that call, if you want to proceed with a service, we'll send you a clear agreement outlining scope and fees. You're in control at every step.
Company Information
Registration Details
Company Name: Vertis Peak Advisory Services Ltd
Company Number: 09847362
Registered Office: 14 Welfare House, Bridge Street, Manchester, M3 2RJ
VAT Number: GB 284 7391 08
Regulatory Information
ICO Registration: ZA847291
Professional Standards: Advice Quality Standard accredited
Insurance: Professional indemnity insurance held with Hiscox
Complaints Procedure
We take complaints seriously. If you're unhappy with our service, please email with "Complaint" in the subject line.
We'll acknowledge within 3 working days and provide a full response within 14 days. Our complaints procedure is available on request.
Take the First Step
Every journey to securing your benefits starts with a single message. Don't let uncertainty hold you back—reach out today.